What certifications should I get for the help desk?

IT Help Desk specialists are critical to the success of any business. They assist business end-users by ensuring that the enterprise technology on which organizations rely to do business is up to date and operates as reliably and efficiently as it should.

There are various online training and certification courses available to prepare applicants for these IT Support and customer service roles. These courses provide a strong foundation and a marketable skill set that students may utilize to apply for IT help desk positions with top organizations.

There has recently been a surge in interest and demand for these courses. We have compiled the top 8 of the most exemplary online IT Support, Customer Service, and Help Desk courses, certifications, training, and workshops. There are both paid and free courses on the list.

Top Certifications/Courses:

  1. Google IT Support Professional Certificate (Coursera)
  2. IT Help Desk Professional (Udemy)
  3. Free IT Support Courses (Alison)
  4. Free Systems Administration Training Courses (Cybrary)
  5. Microsoft IT Support
  6. IT Help Desk Courses & Training (LinkedIn – Lynda)
  7. ITIL Foundation
  8. TOTAL: CompTIA A+ Certification (Udemy)

Google IT Support Professional Certificate (Coursera)

Google has developed the IT Support Professional Certificate program. It is part of their “Grow with Google” initiative that draws on Google’s history and mission of building products, platforms, and services that help people and businesses grow. 

This IT help desk certification program is a low-risk, low-cost way for people to gain the skills they need to get a well-paying entry-level job in the IT support field.

According to Google, the course can be completed in around six months if you put in 5-6 hours per week. All training and other resources are self-paced and on-demand. As a result, someone who puts in more time will be able to complete it much faster.

This training does not need any prior knowledge or expertise. This curriculum is highly recommended to get started in the world of technology, whether one is entirely new or has had some exposure to IT. It is also a fantastic alternative for individuals who need to retrain.

  • Learn from Google workers, with hands-on evaluations that prepare you for real-world employment.
  • There are 64 hours of video, 26 interactive labs, 176 tasks, and 31 coding assignments with an emphasis on applied learning.
  • Learners may immediately share their information with top IT Support career companies.
  • Completing the program can result in up to 12 college credits, equivalent to four associate degree-level courses.
  • When you finish the Google certificate and pass the CompTIA A+ certification tests, you will be able to receive a CompTIA and Google dual credential.

IT Help Desk Professional (Udemy)

This IT help desk certification course teaches learners the basic skills required to have a successful career in IT, allowing them to construct an IT career path from the bottom up.

This IT training course is organized, to begin with, the most fundamental skills necessary, such as installing operating systems such as Windows on machines. 

The second portion discusses networking, including discussions on DHCP and DNS, troubleshooting network difficulties, and understanding the most important and required commands in CMD to troubleshoot connectivity issues.

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The course then moves on to a study of hardware, namely printers, kinds, terminology, driver installation, and so on.

To optimize the learning experience results, more than 90% of the course materials are practical demonstrations. Throughout the training, students will see the exact equipment they will use daily as help desk technicians.

Because this IT support course is designed for novices, no prior experience is necessary. It is appropriate for recent graduates joining the IT support field and experienced IT help desk professionals wanting to improve their expertise.

Important Points:

  • Understand how a computer operates from both a hardware and software standpoint.
  • Improve your knowledge and abilities in the realm of help desks with additional tips and advice.
  • Learn everything there is to know about networking, DNS, and DHCP.
  • Everything is covered from the ground up, making it ideal for complete novices.
  • After the course, you will be given a Certificate of Completion.

Free IT Support Courses (Alison)

Alison provides over 1000 free online courses and certificates in a variety of topics. Certificate Courses (those lasting 2-3 hours), Diploma Courses (those lasting 8-10 hours), and Learning Paths (a series of specialty courses) are among the courses available (with 18-20 hours duration). These courses cover a wide range of professional topics.

With Alison’s free online Network and Security courses, you can learn how to properly secure a computer network while also gaining essential risk management, cybersecurity, and cryptography skills.

You may also take classes to learn the fundamentals of wired and wireless networks, as well as their protocols. Microsoft Digital Literacy classes available may teach you about the hazards and threats to computer security and privacy, among other things.

Important Points:

  • Courses created by professionals from the real world
  • When you join up, you will have unrestricted access to all course materials and tests.
  • Pay a modest price to obtain a certificate upon completing a course.

Free Systems Administration Training Courses (Cybrary)

Cybrary is a platform for cybersecurity and IT workforce development. It boasts the fastest-growing portfolio of IT training and programs, with over 2 million users globally. Cybrary offers free IT courses on System Administration that cover the most in-demand skills for a system administrator position.

Anyone interested in learning about and becoming a system administrator should look at what’s available here. 

There are courses for beginners that teach everything from hardware, software, operating systems, file management, storage, security implementation, and system hierarchy in companies and lessons on how to handle open-source operating systems like Linux and virtualization administration. 

Additional preparatory guides are available to help you pass Microsoft’s server system certification exam and become a system administrator.

Important Points:

  • Get excellent training for IT Support roles in a variety of organizations for free.
  • Learn how to administer open source systems.
  • Learn from the industry’s top subject matter experts and the world’s most forward-thinking businesses.
  • Prepare for examinations such as CompTIA and Microsoft Certified Solutions Associate (MCSA)

Microsoft IT Support

The Microsoft IT Support certification is a training program that is based on Microsoft’s product and application portfolio. The training begins by deconstructing the foundations of IT and customer service. 

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Then it goes into depth on how to utilize Microsoft’s tools to do various support duties. This training, like HubSpot’s, assists Microsoft users in quickly and reliably onboarding their support desk tools.

Although you must pay for the course, the good news is that you do not have to pay for the Microsoft-specific modules. 

You can pay for each course separately rather than purchasing them all at once. This saves you money and preserves the environment.

IT Help Desk Courses & Training (LinkedIn – Lynda)

LinkedIn Learning (Lynda) is another excellent resource for job searchers interested in technical assistance and customer service, as well as anybody looking to improve their general technical abilities. 

There is a list of courses available that will teach you how to reply to basic help-desk queries, provide desktop or IT assistance, and triage and fix issues in record time. Some courses can teach you how to manage an IT help desk from a local or distant location.

Helps desk for beginners:

This course covers the core IT help desk tasks, such as software installation, networking, troubleshooting, and soft critical skills, such as customer service, for help desk professionals.

IT Service Desk:

This course teaches you how to put the most recent service management best practices and processes in place to guarantee that your IT services remain customer-focused and process-driven. Learn how to handle incident management, issue management, and change management in the best way possible, as well as how to evaluate and enhance your current program.

Learning VPN:

This course will help you learn VPN terminology and technology to create your VPN solution. It discusses protocols such as PPTP, L2TP over IPSec, OpenVPN, SSTP, and WireGuard, and how to protect data traveling between systems using SSH.

Important Points:

  • A wide selection of short courses in IT Technical Support and Help Desk are available.
  • Courses created and taught by professionals in the area, as well as real-world experience
  • Learn the abilities you’ll need to land an entry-level job as an IT help desk technician.
  • A flexible schedule allows you to learn at your speed.
  • On enrollment, you get free access to all courses for 30 days. You may also download the course materials and learn offline.

ITIL Foundation

ITIL (previously Information Technology Infrastructure Library) is a framework for managing IT service delivery widely used in the industry. ITIL is a service lifecycle model that describes the processes and activities that occur during the design, development, delivery, and maintenance of IT services. 

Axelos, a business based in the United Kingdom, creates best practices, maintains ITIL, and manages the ITIL certification program.

The ITIL Foundation certification is the first level in the ITIL framework, including Practitioner, Intermediate, Expert, and Master certificates.

Individuals at the Foundation level comprehend essential ideas, vocabulary, responsibilities, and fundamental procedures involved in the ITIL service lifecycle. 

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Although the ITIL Foundation training and test course contain a service desk component, the ITIL Foundation certification as a whole lends itself well to the help desk sector.

ITIL is presently transitioning from ITIL 3 to ITIL 4. Because the ITIL 4 Foundation was launched in February 2019, applicants should plan on taking ITIL 4 exams. 

Candidates can complete a three-day training course with an Accredited Training Organization (ATO) or Accredited Trainer and then take the test after the course, or they can self-study and take the exam at an ITIL Examination Institute.

Participants can choose to attend an in-person training session with an ITIL expert is a bonus to this course. 

These courses are two days long and include a final test after the lessons. If there isn’t local training, you can self-study for the final test using the ITIL Foundation book, which is available online and in physical copy.

TOTAL: CompTIA A+ Certification (Udemy)

CompTIA A+ is the worldwide recognized industry-standard certification for launching a career in information technology. It certifies the IT fundamental skills and competencies needed in the workplace and is thus trusted by companies worldwide. Candidates for the CompTIA A+ Core Series must pass two exams: Core 1 (220-1001) and Core 2 (220-1002). (220-1002).

Mike Meyers, the industry’s foremost authority on CompTIA Certifications, has produced a series of two courses on Udemy to assist learners in passing the CompTIA A+ Certification. Mike has worked in the computer and network repair business as a technician, educator, author, consultant, and speaker since 1987.

Mike’s classes are included in this series:

  • TOTAL: CompTIA A+ Certification (Course 1) (220-1001)
  • TOTAL: CompTIA A+ Certification (Course 2) (220-1002)

These IT support certification courses are appropriate even for learners who do not intend to take the CompTIA certification test and are just interested in learning the fundamentals of IT and computers. They may obtain reliable IT core information in an easy-to-understand format.

The courses offer lifelong access to video lectures, downloadable materials, PDFs outlining all exam objectives, end-of-chapter quizzes to evaluate your knowledge, bonus videos with updated information, exam hints, study tools, and more.

This two-course series covers the following skills and topics:

  • Repairing and configuring mobile devices
  • Basic network setup and configuration
  • Hardware includes displays, CPUs, motherboards, hard drives, RAM, and other components.
  • Everything from a simple workstation to a fantastic gaming machine is covered.
  • Learn about the cloud and how virtualization works.
  • Troubleshooting Hardware and Network Issues
  • Everything about operating systems: Windows, Mac, Linux, iOS, and Android.
  • Scripting Fundamentals (Javascript, Python, Visual Basic, and more)
  • How to Protect Your Computer, Smartphone, and Network
  • Malware, antivirus, anti-malware, and networking security protocols are examples of security concepts.
  • Troubleshooting Software and Mobile Issues.

Important Points:

  • Understand how a computer operates from both a hardware and software standpoint.
  • Improve your knowledge and abilities in the realm of help desks with additional tips and advice.
  • Learn everything there is to know about networking, DNS, and DHCP.
  • Everything is covered from the ground up, making it ideal for complete novices.
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